Minor Project
Racheal Tan Tze Rou // 0381005
Advanced Typography // Bachelor of Design (Hons) // Creative Media
Minor Project
TABLE OF CONTENT
MODULE INFORMATION
TASK PROGRESS
Week 1
On the first week, we were to form a group with no more than 2
specializations in the team.
Group Leader:
Mah Sze Min (0367020) - GD
Group Members:
Nicco Chew Jin Xun (0366563) - GD
Racheal Tan Tze Rou (0381005) - UI/UX
Wong Mei Yee (0367857) - UI/UX
Wang Jinyi (0374697) - ED
Yang Yilun (0375973) - ED
After discussions, we picked the topic "Cooling the Heat, Healing the
Mind"
Week 2
This week focused on building a basic understanding of our project topic
and client. We conducted background research to understand heat stress
issues, the client’s goals, and the overall context of the problem. At the
same time, we brainstormed and prepared interview questions to be used in
the following week.
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| Figure 2.1 ; Week 2 To-do List |
After having a group discussion, we decided to choose "construction worker" & "delivery driver" as our targeted user. We then started doing contextual research.
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| Figure 2.2 ; Contextual Research |
Week 3
In Week 3, we focused on user research preparation. We researched and
started developing user personas, which were targeted to be completed. We also identified and located potential interview
candidates for the next stage of the project.
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| Figure 3.1 ; Week 3 To-do List |
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| Figure 3.2 ; Targeted User Research |
Week 4
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| Figure 4.1 ; Week 4 To-do List |
In Week 4, we conducted interviews with our targeted users both in person and through online meetings. These interviews helped us better understand the daily routines,
challenges, and coping methods of outdoor workers when dealing with heat
stress and mental fatigue. Photos from these interview sessions are
shown below.
In addition to the interviews, we also carried out a field observation session to observe the
real and current working conditions of outdoor workers. This allowed us
to see firsthand how heat, lack of shade, and long working hours affect
their physical comfort and behavior during work.
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| Figure 4.2 ; Interview Photos |
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| Figure 4.3 ; Field Observation Photos |
After completing the field observation, we consolidated all collected data and synthesized the insights into a user interview summary.
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| Figure 4.4 ; Insights |
Week 5
In Week 5, we refined our user personas and empathy maps using insights
gathered from interviews and field observations. These revisions were
completed by Friday (24/10). We also began transferring our research
findings into presentation slides, following the proposal outline
provided.
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| Figure 5.1 ; Week 5 To-do List |
Week 6
This week, we reorganized the affinity diagram to better reflect key
themes and insights based on the feedback given. Each member also
completed their respective sections. Resources, budget, and timeline
planning were handled by the group leader.
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| Figure 6.1 ; Week 6 To-do List |
Week 7
On Week 7, we did the crazy 8 ideation in class.
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| Figure 7.1 ; Crazy 8 Ideation |
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| Figure 7.1 ; Week 7 To-do List |
Week 8
This week, the user journey map was refined and shared on FigJam for group review. Our ideation direction was finalized into three main outcomes:
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Awareness campaign (Sze Min & Nicco)
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App prototype (Racheal & Angel)
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Cooling rest stop (Jinyi & Yilun)
Since there was no class, we used the time to decide our visual direction, start early prototype sketches, and update our proposal for the upcoming client meeting. We also held a group meeting to align our ideas and began preparing for the presentation rehearsal.
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| Figure 8.1 ; Logo Development |
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| Figure 8.2 ; App Prototype Wireframes |
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| Figure 8.3 ; Cooling Rest Stop Sketches |
Week 9&10
We continued working on the presentation slides
Week 11
By Week 11, the project moved into active development. Mei Yee & I from UI/UX continued developing a functional prototype. The campaign team prioritized completing app banners before moving on to other visuals. Meanwhile, the entertainment design team continued researching systems and working on modelling. This week focused on execution and progress.
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| Figure 11.1 ; Week 11 To-do List |
Week 12
The goal for Week 12 was to complete prototype development by Monday (15/12). During our meeting, we gave a final briefing and updates on the prototypes. We discussed the task plan for user testing and reviewed how to proceed with the testing phase. We also revised our presentation slides based on previous feedback from Dr Wong.
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| Figure 12.1 ; Week 12 To-do List |
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| Figure 12.2 ; Usability testing feedback form |
Week 13
In Week 13, we conducted user testing as part of the evaluation phase of the project.
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| Figure 13.1 ; Week 13 To-do List |
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| Figure 13.2 ; Usability Testing Photo |
After the testing session, each group member carried out an individual analysis of the user feedback to identify usability issues, strengths, and areas for improvement.
Based on the testing results and refined designs, we then began preparing the final presentation slides, ensuring that our final outcomes reflected user needs and testing insights.
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| Figure 13.2 ; Feedback |
Week 14
The final week focused on preparation and delivery. We rehearsed the final presentation to ensure smooth timing and clarity. The final presentation was held on 30/12. This marked the completion of our group project.FINAL SUBMISSION
Task 1:
Task 2:
Final App Prototype/Microsite Working Figma:
Final App Prototype:
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REFLECTION
Experience
This group project was a meaningful learning experience for me, especially
because it focused on a real and serious issue: "heat stress" and "mental
wellbeing" among outdoor workers. Throughout the project, we worked
collaboratively to research the topic, discuss ideas, and develop a final
solution. I contributed to the ideation, research synthesis, and design
thinking process, particularly in shaping how heat stress questions and
user needs could be translated into app features.
Working as a team helped me understand the importance of communication and
compromise. Each member had different perspectives, and combining these
ideas helped improve the final outcome. I also learned how to align
individual contributions with a shared design goal, which strengthened my
teamwork and problem-solving skills.
Observations
During the research and design process, I observed that heat stress is
often underestimated, even though it strongly affects physical health,
mental focus, and work safety. Many existing solutions focus only on
physical symptoms, such as hydration, but rarely address mental wellbeing
or emotional support. Through surveys, heat-related questions, and case
studies, it became clear that outdoor workers need simple, quick, and
practical tools that fit into their daily routines.
I also noticed that users respond better to designs that are clear,
motivating, and non-judgmental. Features such as reminders, short
check-ins, visual indicators, and rewards can encourage healthier behavior
without adding pressure. This observation influenced our decision to use
gamification and community support in the CooLink app.
Findings
From this project, I learned that effective UX design is not only about
aesthetics, but about understanding user context and real-world
constraints. Designing for outdoor workers required us to consider limited
time, physical exhaustion, and environmental challenges such as extreme
heat.
One key finding is that combining heat stress awareness, rest, hydration, and mental wellbeing into a single system is
more effective than treating them separately. The final design of CooLink
reflects this by integrating heat alerts, health action check-ins,
emotional support, and reward systems into one platform.
Overall, this project helped me better understand how research, empathy,
and design thinking can work together to create meaningful digital
solutions. It also increased my awareness of heat stress as a public
health issue and showed me how design can play a role in improving quality
of life.
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